FREQUENTLY ASKED QUESTIONS
HOW DO I BECOME A PATIENT ?
We require medical records in order to schedule you an appointment. We will need medical records from your previous treating physician, imaging such as Xray or MRI and any additional records that pertain to your pain conditions. Contact our office for the specific information that will be required for your situation.
DO I NEED A REFERRAL?
Even though some insurance plans do not require you to have an authorized referral, we are a referral based specialty practice that requires a referral from another provider or a PCP in order to schedule an appointment.
HOW MUCH WILL MY COPAYMENT BE?
Your copayment is specific to your health plan and we can help to verify your insurance benefits for you when you make your appointment. All co-payments are due at time of service.
I DON’T HAVE MY INSURANCE CARD WITH ME, CAN I STILL RECEIVE TREATMENT?
We rely on accurate and up to date insurance information so that we may bill your insurance in a timely and effective manner. We do ask that you bring your insurance card with to every appointment.
WHAT IF I NEED HELP AND YOU ARE CLOSED?
Generally, most requests will be handled during regular business hours. If you are experiencing a life threatening emergency, please contact 911 immediately from the nearest phone. We ask that if you are not having a medical emergency, that you please call back during regular business hours. However, you will have the option to leave a message with the answering service and they will send us a message when we open for regular hours.
WHAT IF I CANNOT MAKE IT TO MY APPOINTMENT?
We ask that we receive a 24 hours notice for appointment cancellations. However, we do understand that there are sometimes extenuating circumstances so please call us as soon as possible to notify us that you will not be able to make your appointment.